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  1. IDF - International Duty Free
  2. Terms of use

Terms of use

Terms of use Privacy Policy Cookie Policy

TERMS OF USE OF THIS WEBSITE

This Website https://www.idf-dutyfree.com is owned by INTERNATIONAL DUTY FREE BELGIUM S.A. (‘IDF’), with registered office in Belgium, at 132A Vliegveld, 1820 Steenokkerzeel, and registered at Crossroads Bank for Enterprises under the number 424.748.350.

By browsing this Website and using the online services offered through this Website, visitors/users (hereinafter “Users”) consent to these Terms of Use, as well as to our Privacy Policy and Cookie Policy . We therefore strongly recommend all Users to carefully read these Terms of Use before further browsing the Website or using the online services offered through this Website. If the User does not agree to the terms of these Terms of Use, he/she should not make any further use of this Website.

For the avoidance of doubt, nothing in these Terms of Use shall affect the Users’ legal rights.

1 Use of this Website

1.1 Users may not use this Website or anything on this Website for unlawful or commercial purposes. They may only use this Website for the purpose of purchasing the products that are offered, or for obtaining information when contemplating such purchase.

1.2 Users may browse this Website without creating an account.

1.3 Users shall not use any software or other (technical or other) means to monitor or copy the Website (or any part of it) or its content, to disturb, disrupt or hinder the proper functioning of the Website (e.g. by means of computer viruses), to purposely overload the Website or to disturb its effectivity or functionality. It is equally prohibited to upload, post or send any content of an obscene, insulting or defamatory nature on or through the Website, or any other content that could cause unnecessary harm or distress, or that would infringe upon the rights of others.

1.4 Any unauthorised use of this Website, contrary to the applicable legislation or to these Terms of Use, shall automatically entail the loss of the right to further use this Website, and may be prosecuted and sanctioned.

2 Liability

2.1 This Website is intended to provide information to our (potential) customers. We do everything we can to ensure that the information offered on this website is complete, accurate, and up to date, and to ensure the functionality and security of this Website, in particular by taking all necessary technical measures. This Website, and all information offered on this Website, is however made available “as is” and is not meant to provide personal advise to any of its Users. Any use of this information is therefore at the User’s own risk.

Despite our continuous efforts, mistakes or irregularities could appear. If any information on the Website would contain such errors or if any information on the Website would be unavailable due to mistakes or technical errors, we thank our Users for informing us hereof (see contact details below) and we will endeavour to correct these errors or irregularities as soon as possible.

Except in case of gross errors, fraudulent conduct or wilful misconduct by IDF or anyone acting on our behalf, or in case of bodily injury or death, we will not be liable for any harm caused by the improper functioning of the Website or the content placed on the Website, and such to the furthest extent allowed under the applicable law. In any case, we may only be liable for direct damages and shall in no event be liable for any consequential, punitive, special exemplary or liquidated damages or indirect damages, such as, but not limited to, loss of income or profit, loss of production, loss of market share or goodwill or pure financial loss.

2.2 We do not bear any responsibility for actions, failures to act or deletions made by third parties (including opinions and messages posted by Users) on, or in relation to, this Website or the products offered on this Website. Users may inform us of any misconduct by any other User of this Website, by our advertising partners, or by other contractual partners. We reserve the right to examine such complaints and to take all necessary steps, at our own discretion.

2.3 In no case shall we incur any liability for loss or damages resulting from events, occurrences, or causes beyond our reasonable control (‘Events of Force Majeure’). Such Events of Force Majeure include – without limitation – acts of God, sector strikes, lockouts, riots, acts of war, earthquakes, floods, fire and explosions, governmental acts, telecom breakdowns, bugs in third party software, and any delay or failure to deliver caused by any of our contract partners, which is beyond our own reasonable control.

3 Maintenance / updates

We shall make all reasonable efforts to maintain and update this Website. Of course this means that the Website will be subject to maintenance / correction of errors from time to time. We cannot guarantee continuous access to the Website and Users shall not have any right to compensation in case they cannot use (part of) the Website as a result of a technical fault, malfunction and/or temporary interruption or withdrawal of the Website.

4 Links from / to third party websites

4.1 This Website may contain links to third party websites. We have no control over the content of such websites and cannot be held responsible for the content, functioning, or data protection compliance of such third party websites, nor for posts or messages that are published by Users of discussion platforms or mailing lists that are accessible through this Website. In case of any damage resulting from visits to a third party website, only the author/owner of such website may be held responsible.

4.2 It is also possible that third party websites contain a link to this Website. This does however not imply that we have any control over (the content of) such websites. We can in no event be held liable for the content, functioning, or privacy policy of such third party websites. It is in any event prohibited to place deep links to this Website or to frame this Website on a third party website.

5 Intellectual property rights

5.1 This website is protected by copyright. It is intended for personal, non-commercial use by its Users, who are prohibited from reproducing any web pages other than by downloading and viewing of information on one single computer, and/or printing of a single hard copy. Neither are Users allowed, without our prior written permission, to reproduce, distribute or make this Website available through a network, or to frame this Website on another web page.

5.2 All texts, images, photos, logo’s, trade names and trademarks mentioned on this Website, as well as the software used in the operation of the Website, are protected by virtue of registered or unregistered intellectual property rights, owned by us or by one of our contractual partners. Users shall not (re)use or reproduce such protected content in any way, or remove or adapt any such protected content in any way, without the prior written consent of the relevant right holder.

5.3 While making use of the specific services offered through this Website, and for these purposes only, Users will receive a limited, non-exclusive and non-transferrable license to use the protected content, in accordance with our instructions and in conformity with these Terms of Use.

6 Privacy and cookies – protection of personal data

6.1 This Website uses cookies to help make it more useful and reliable. By browsing or using this Website, Users agree to the placement of these cookies on their computer or device. More information about the cookies this Website uses can be found in our Cookie Policy.

6.2 Users agree to the collection and processing of their personal data submitted through their registration on this Website, in accordance with the applicable legislation and with our Privacy Policy, which can be consulted through the following link .

6.3 By further using this Website, Users acknowledge being informed of these policies and consent to the content hereof.

7 Amendments

7.1 We reserve the right to amend these Terms of Use from time to time. These changes will be announced on the homepage of the Website for ten (10) days after they have entered into force, such that Users will be informed of such changes by their use of the Website. They will enter into force on the day on which they are first published on the Website. When Users continue to use this Website (or any part of it) after such change has taken place, they are deemed to have agreed to the amended Terms of Use.

7.2 These Terms of Use were last amended on 20/01/2017.

8 Severability

Whenever possible, the provisions of these Terms of Use shall be interpreted in such a manner as to be valid and enforceable under the applicable law. However, if one or more provisions of these Terms of Use are found to be invalid, illegal or unenforceable, in whole or in part, the remainder of that provision and of these Terms of Use shall remain in force and effect as if such invalid, illegal or unenforceable (part of a) provision had never been contained herein. Moreover, in such event, the invalid, illegal or unenforceable (part(s) of) provision(s) shall be amended and/or substituted in such a way as to reflect as far as is legally possible the sense and the purpose of the invalid, illegal or unenforceable (part(s) of) provision(s).

9 Applicable law and jurisdiction

9.1 All disputes concerning the validity, interpretation, enforcement, performance and termination of these Terms of Use shall be governed by and construed in accordance with Belgian law. No effect shall be given to any other choice-of-law or conflict-of-law rules or provisions that would cause the laws of any other jurisdiction to be applicable, without prejudice to any applicable provisions of mandatory law relating to consumer contracts.

9.2 All disputes concerning the validity, interpretation, enforcement, performance and termination of these Terms of Use which cannot be resolved through good faith discussions, shall be submitted to the exclusive jurisdiction of the Brussels courts, without prejudice to any applicable provisions of mandatory law relating to consumer contracts.

10 Contact

In case of any questions, problems or complaints relating to the content or use of this Website, Users may contact us directly by mail :S.A. International Duty Free Belgium Vliegveld 132a – 1820 Steenokkerzeel
Phone number : +32 (0)2 715 10 20 or by sending an e-mail to info@idf-belgium.com.

PRIVACY POLICY

This Privacy Policy should be read in conjunction with our Cookie Policy and this website’s Terms of Use.
By browsing this website and sharing your personal data with us, you expressly agree to the terms of this Privacy Policy and to the way in which we collect and process your personal data.

Who are we?

This website is operated by S.A. INTERNATIONAL DUTY FREE BELGIUM (‘IDF’), with registered office in Belgium, at 132A Vliegveld, 1820 Steenokkerzeel, and registered in Crossroads Bank for Enterprises under the number 424.748.350.
As data controller within the meaning of the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, “GDPR”), IDF determines the means and purposes of the processing of your personal data.
Such processing is performed by IDF in Belgium.
Any reference to “we”, “us” or “our” in this Privacy Policy will be meant to designate IDF.
The protection of your privacy and the security of your personal data are very important to us. We will therefore collect, treat and further process all personal data submitted by you through this website, or obtained as a result of the use made by you of this website, in accordance with the applicable implementing national data protection legislation, and with any other (future) applicable legislation, including the GDPR which applies since 25 May 2018.

How do we collect your personal data?

We may receive personal data about you in the framework of the execution of our business activities or when you use the Sites and Services which are offered hereto.
We may obtain such personal data because you have given them to us (e.g. by contacting us, by completing online forms, …), because others have given them to us (e.g. third party service providers that we use in the framework of our business activities), or because they are publically available.
When we obtain personal data from other parties, we make reasonable efforts to enter into contractual clauses with these parties obliging them to respect the relevant data protection legislation. This can be done by obliging this third party to provide you with all necessary information or – if necessary – to obtain your consent for processing the personal data as described in the Privacy Statement.
We may also obtain your personal data when you interact with us (e.g. by completing forms on the site, by contacting us, etc.).
Which personal data are collected?
The personal data that we collect may, among other things, include:
• standard identification and contact data (e.g. name, address (private/work), phone number (private/work), e-mail address (private / work), country of residence)
• electronic identification data (e.g. IP addresses, browser type, cookie identifiers, …);
• financial data (e.g. bank account number, …);
• employment and educational data (e.g. the organization you work for, job title, qualifications, …);
• data about which products and services you order;
• visit data (stores visited, date of the visit, etc.);
• data about how you interact with us (e.g. when you contact us through online forms) and other similar information.

The legal grounds for processing your data

We process your personal data for the purposes mentioned below:
• when necessary for the performance of contracts to which you are party or in order to take steps at your request prior to entering into a contract;
• when necessary for compliance with our legal obligations;
• for the purposes of the legitimate interests of the Company and/or a third party, including (but not limited to) the well functioning of our business activities, client and supplier management, etc;
• if we have the legal obligation to obtain your free, informed, specific and unambiguous consent to process your personal data for certain purposes (e.g. very specific direct marketing or market research activities), we will only process your data for those purposes when we have obtained such consent from you.

What do we use your data for?

We only process your personal data for legitimate business reasons. These purposes include, but are not limited to:
• Administration of our customer database;
• Customer and supplier management;
• Orders management;
• Management of your questions, comments or queries;
• The provision of information on our company, services and activities;
• The good organization of our services;
• Direct marketing and sales;
• Dealing with enquiries, requests and complaints of customers, suppliers, consumers and store visitors;
• Administration of the Miles & More programme;
• Exchanges with Brussels Airlines’ Miles & More database;
• Compliance with legal obligations;
• Aggregation and anonymizing of personal data for statistical/analytical purposes
Your data will be stored for these purposes for a maximum duration of 20 years, in accordance with the storage limitation principle.

How do we protect your personal information?

Appropriate administrative, technical and organizational measures will be taken to ensure the security and confidentiality of your personal data and to protect your personal data against accidental loss, misuse, unauthorized access, disclosure, alteration and accidental or unauthorized destruction. These measures include:
• training to relevant staff to ensure they are aware of our privacy obligations when handling personal data;
• administrative and technical controls to restrict access to personal data on a ‘need to know’ basis;
• technological security measures, including fire walls, anti-virus software and encryption;
• physical security measures, such as security badges to access our premises, office spaces which are closed, etc.

Who will have access to your personal data?

We may share your personal data with other entities of the IDF Group and with some of third parties (such as IT service or logistic firms), who need access to your personal data for one or more purposes as set out under the title “What do we use your data for?”.
Appropriate organizational and technical measures will be taken to ensure the security of your data. This may include the following third parties:
• external service providers that we use for various commercial services;
• marketing agencies;
• law-enforcement authorities in accordance with the applicable legislation;
• external professional advisors (e.g. lawyers or consultants of the Company);
We will not disclose your personal data to other third parties unless you give consent thereto, this is required by law, or when we believe this is necessary to protect our rights and/or in the framework of court proceedings, a court order, a request of a regulator or any other judicial proceedings which relate to us.
While your data may be transferred to other countries of the European Economic Area (EEA), they will in any case not be transferred to any country outside the EEA.

Automated decision-making

Automated decision-making is defined as decisions about individuals that are based solely on the automated processing of data and that produce legal effects or significantly affect the individuals concerned.
As a rule, your personal data will not be used for automated decision-making. We will not take any decision solely on the basis of automated processing of your personal data.

Your rights

You have several rights with regard to the personal data that we process about you. We want to inform you that you have the right to:
• obtain confirmation that we process your personal data and a copy of the personal data that we hold on you;
• request to update or rectify your personal data, if you consider that these are incorrect or incomplete;
• request to delete your personal data, or to restrict the way in which we use those data, if you consider that we do not (longer) have a legitimate ground for processing;
• withdraw your consent with regard to the processing of your personal data (provided that the processing is based on your consent);
• receive your personal data in a structured, commonly used and machine-readable format and to transmit these to another party (provided that the processing is based on consent or the performance of a contract);
• object to the processing of personal data for which we rely on legitimate interests, and then we will cease the processing unless there would exist compelling legitimate grounds for further processing;
• object at any time to the processing of your personal data for direct marketing. If you do no longer wish to receive direct marketing from us, you may contact us (see below) or click on the unsubscribe button in every communication. In that event, your personal data will no longer be processed for such purposes.
If you have any questions or comments about our Privacy Policy, please contact us via:
S.A. International Duty Free Belgium
Vliegveld 132a
1820 Steenokkerzeel
customers@idfgroup.be

Changes to our Privacy Policy

We may amend this Privacy Policy from time to time. On this web page, you can always view the latest version of our Privacy Policy: 19.04.2019. The new modified or amended Privacy Policy will apply from that date of revision. Please check this page periodically to keep track of the changes and additions.

Last date of revision: 06/09/2019

WHAT IS COVERED BY THIS COOKIE POLICY?

This website (https://www.idf-dutyfree.com) (“this Site”) is operated by S.A. International Duty Free Belgium, with registered office in Belgium, 1820 Steenokkerzeel, Vliegveld 132A and with company number 0424.748.350.

As a company, we are committed to ensuring that your privacy is protected. We aim to be as open and transparent as possible around the use of cookies and the information we collect when you visit this Site.

WHAT ARE COOKIES?

This Site uses cookies. Cookies are small text files that are stored by your browser onto your computer or mobile device when you visit this Site. They can be used for various purposes, such as ensuring the good functioning of the website applications or gathering statistics in order to improve this Site.

Cookies can be categorized according to whether they are “session cookies” or “persistent cookies”. A session cookie will only last for a browser session, at the end of which it will expire. A persistent cookie has longer lifetime than a session cookie and will last for the period of time specified in the cookie (this will vary from cookie to cookie). It will be stored on your computer or mobile device and will be activated every time you visit the Site.

WHICH COOKIES DO WE USE?

To help you understand the cookies we use on this Site, we have classified each cookie as one of the following:

  • (a) Strictly necessary and technical cookies: These cookies are essential to this Site in order to enable you to use it and to provide services you have requested. This Site uses the following strictly necessary and technical cookies:

    · Authentication cookies
    These cookies are used to identify the users once they have logged. The authentication cookies we use are from WordPress and are only relevant to website administrators:

    Cookie Name Description
    wordpress_[hash] This cookie stores the authentication details.
    wordpress_logged_in_[hash] This cookie indicates when you’re logged in and who you are..
    wp-settings-{time}-[UID] This cookie is used to customize the view of the administrator interface, and possibly also the main site interface

    For more information about WordPress’ cookie practices, please click on this link: WordPress.

    · User-input cookies
    These cookies are used to keep track of the user’s input. We use the following WordPress user-input cookies:

    Cookie Name Description
    comment_author_{HASH}

    comment_author_email_{HASH}

    comment_author_url_{HASH

    When you comment on this Site, cookies are stored so that you do not need to re-type all the information again when they want to leave another comment.

    These cookies will expire a little under one year from the time they are set. For more information about WordPress’ cookie practices, please click on this link: WordPress.

    · Language preference cookies

    These cookies are used to remember the selected language on this Site. We use the following language preference cookies:

    Cookie Name Description
    _icl_current_language This cookie remembers the language selected by a user.
    _icl_current_admin_language This cookie remembers the language selected by administrators.

    · Interaction cookies

    These cookies are used by Intercom, a tool we use to interact with users. We use the following Intercom cookies:

    Cookie Name Description
    Intercom-lou-c5ke8zbr

    Intercom-session-c5ke8zbr

    These cookies are used by Intercom, a tool we use to interact with users.

    For more information about Intercom’s cookie practices, please click on this link: Intercom.

    · Pop-up cookies

    These (session) cookies are used to remember during the browser session whether a pop-up has already been showed to the users or not.

    Cookie Name Description
    mpp_on_exit_16896 These cookies indicate whether a pop-up has already been shown to the users or not.
    mpp_on_scroll_16896


    · Other strictly necessary and functional cookies

    This Site also contains functional cookies used by the servers of our hosting provider OVH (“90planBAK” and “90planD”). For more information about OVH’s cookie practices, please click on this link: OVH.

  • (b) Analytical cookies
    These cookies are used to gather statistics about your visit to this Site in order to improve its performance and design (“web audience measuring”). They collect information about the number of times that you visit this Site etc. The analytical cookies on this Site are provided by analytics tool provider, namely Google Analytics of Google Inc, Hotjar and Hubspot.

    We also use Optimizely to run A/B tests to make this Site more user-friendly. In the framework of an A/B test, we show two or more different variations of the Site to our users. If one of the variations works better, we may choose to show this variation to everyone. For more information about Optimizely’s cookie practices, please click on the following links:

    For more information about the cookie practices of the providers mentioned above, please click on the following links: Google Analytics, Hotjar, Hubspot and Optimizely.

    This table below explains the Analytical cookies we use and why we use them:

    Cookie Name Expiration Time Description
    _ga

    (Google Analytics)

    2 years These cookies are used to distinguish users.
    _gid

    (Google Analytics)

    24 hours
    _utma

    (Google Analytics)

    2 years This cookie is used to identify unique visitors by assigning you an unique visitor ID. It keeps track of the number of times you have visited this Site and when your first and last visit occurred.
    _hjcIncludedInSample

    (Hotjar)

    365 days This cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels
    Mp_hj_mixpanel

    (Hotjar)

    365 days Cookies set by Mixpanel to run track usage on hotjar.com
    _hstcs

    (Hubspot)

    2 years Cookie for tracking visitors. It contains the domain, initial timestamp (first visit), last timestamp (last visit), current timestamp (his visit),and session number (increments for each subs
    Hubspotutk

    (Hubspot)

    10 years This cookie is used for to keep track of a visitor’s identity. This cookie is passed to HubSpot on form submission and used when deduplicating contacts
    optimizelyBuckets 6 months This Cookie records the variation that the visitor has seen for each experiment.
    optimizelyEndUserId 6 months This cookie is used to identify the user. It’s a combination of a timestamp and random number. No other information is stored.
    optimizelySegments 6 months This cookie persists the visitor’s  segments: browser, campaign, mobile, source type, and any custom dimensions.

    You can easily prevent the use of Google Analytics and Hotjar. This can be done by installing the Google Analytics opt-out browser add-on or by clicking on the “disable Hotjar” button on Hotjar’s opt-out page. For the other analytical cookies, you can always adjust the corresponding settings in your browser software to prevent the use of these cookies

  • (c) Advertising cookies
    With your consent, this Site uses cookies of DoubleClick by Google to show you advertisements which are relevant to you. For more information about DoubleClick’s cookie practices, please click on the following link: DoubleClick.This table below explains the advertising cookies we use and why we use them:

    Cookie Name Description
    IDE

    DSID

    These cookies are used to show you relevant advertisements.
  • (d) Acceptance cookies
    We use separate cookies for recording your consent:

    Cookie Name Description
    CONSENT

    CookieplusIDFsettings

    These cookies are used to record your consent.

HOW TO MANAGE COOKIES?

You can enable, disable and/or delete cookies as you wish. You can delete all cookies that are already on your device and you can set most browsers to prevent them from being placed.

The ability to enable, disable and/or delete cookies can be completed at browser level. These settings are usually found in the “options” or “preferences” menu of you internet browser. In order to understand these settings, the following links may be helpful. Otherwise you should use the “Help” option in your internet browser for more details:

HOW TO CONTACT US?

We hope that this policy helps you understand, and feel more confident, about our use of cookies. If you have any further queries, please contact us:

• by e-mailing us at info@idfgroup.be; or
• by addressing your query to International Duty Free Belgium SA, 1820 Steenokkerzeel, Vliegveld 132A.

CHANGES TO THIS NOTICE

We may modify or amend this Cookie Notice from time to time. Any changes we may make to our Cookie Notice in the future will be posted on this page. To let you know when we make changes, we will amend the revision date at the top of this page.

The new modified or amended Cookie Notice will apply from the revision date. Please check back periodically to see changes and additions.

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