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Terms of use

Terms of use Privacy Policy Cookie Policy

TERMS OF USE OF THIS WEBSITE

This Website http://www.idf-dutyfree.com is owned by INTERNATIONAL DUTY FREE BELGIUM S.A. (‘IDF’), with registered office in Belgium, at Chaussée de Louvain 289 1410 Waterloo, and registered at Crossroads Bank for Enterprises under the number 424.748.350.

By browsing this Website and using the online services offered through this Website, visitors/users (hereinafter “Users”) consent to these Terms of Use, as well as to our Privacy Policy and Cookie Policy . We therefore strongly recommend all Users to carefully read these Terms of Use before further browsing the Website or using the online services offered through this Website. If the User does not agree to the terms of these Terms of Use, he/she should not make any further use of this Website.

For the avoidance of doubt, nothing in these Terms of Use shall affect the Users’ legal rights.

1 Use of this Website

1.1 Users may not use this Website or anything on this Website for unlawful or commercial purposes. They may only use this Website for the purpose of purchasing the products that are offered, or for obtaining information when contemplating such purchase.

1.2 Users may browse this Website without creating an account.

1.3 Users shall not use any software or other (technical or other) means to monitor or copy the Website (or any part of it) or its content, to disturb, disrupt or hinder the proper functioning of the Website (e.g. by means of computer viruses), to purposely overload the Website or to disturb its effectivity or functionality. It is equally prohibited to upload, post or send any content of an obscene, insulting or defamatory nature on or through the Website, or any other content that could cause unnecessary harm or distress, or that would infringe upon the rights of others.

1.4 Any unauthorised use of this Website, contrary to the applicable legislation or to these Terms of Use, shall automatically entail the loss of the right to further use this Website, and may be prosecuted and sanctioned.

2 Liability

2.1 This Website is intended to provide information to our (potential) customers. We do everything we can to ensure that the information offered on this website is complete, accurate, and up to date, and to ensure the functionality and security of this Website, in particular by taking all necessary technical measures. This Website, and all information offered on this Website, is however made available “as is” and is not meant to provide personal advise to any of its Users. Any use of this information is therefore at the User’s own risk.

Despite our continuous efforts, mistakes or irregularities could appear. If any information on the Website would contain such errors or if any information on the Website would be unavailable due to mistakes or technical errors, we thank our Users for informing us hereof (see contact details below) and we will endeavour to correct these errors or irregularities as soon as possible.

Except in case of gross errors, fraudulent conduct or wilful misconduct by IDF or anyone acting on our behalf, or in case of bodily injury or death, we will not be liable for any harm caused by the improper functioning of the Website or the content placed on the Website, and such to the furthest extent allowed under the applicable law. In any case, we may only be liable for direct damages and shall in no event be liable for any consequential, punitive, special exemplary or liquidated damages or indirect damages, such as, but not limited to, loss of income or profit, loss of production, loss of market share or goodwill or pure financial loss.

2.2 We do not bear any responsibility for actions, failures to act or deletions made by third parties (including opinions and messages posted by Users) on, or in relation to, this Website or the products offered on this Website. Users may inform us of any misconduct by any other User of this Website, by our advertising partners, or by other contractual partners. We reserve the right to examine such complaints and to take all necessary steps, at our own discretion.

2.3 In no case shall we incur any liability for loss or damages resulting from events, occurrences, or causes beyond our reasonable control (‘Events of Force Majeure’). Such Events of Force Majeure include – without limitation – acts of God, sector strikes, lockouts, riots, acts of war, earthquakes, floods, fire and explosions, governmental acts, telecom breakdowns, bugs in third party software, and any delay or failure to deliver caused by any of our contract partners, which is beyond our own reasonable control.

3 Maintenance / updates

We shall make all reasonable efforts to maintain and update this Website. Of course this means that the Website will be subject to maintenance / correction of errors from time to time. We cannot guarantee continuous access to the Website and Users shall not have any right to compensation in case they cannot use (part of) the Website as a result of a technical fault, malfunction and/or temporary interruption or withdrawal of the Website.

4 Links from / to third party websites

4.1 This Website may contain links to third party websites. We have no control over the content of such websites and cannot be held responsible for the content, functioning, or data protection compliance of such third party websites, nor for posts or messages that are published by Users of discussion platforms or mailing lists that are accessible through this Website. In case of any damage resulting from visits to a third party website, only the author/owner of such website may be held responsible.

4.2 It is also possible that third party websites contain a link to this Website. This does however not imply that we have any control over (the content of) such websites. We can in no event be held liable for the content, functioning, or privacy policy of such third party websites. It is in any event prohibited to place deep links to this Website or to frame this Website on a third party website.

5 Intellectual property rights

5.1 This website is protected by copyright. It is intended for personal, non-commercial use by its Users, who are prohibited from reproducing any web pages other than by downloading and viewing of information on one single computer, and/or printing of a single hard copy. Neither are Users allowed, without our prior written permission, to reproduce, distribute or make this Website available through a network, or to frame this Website on another web page.

5.2 All texts, images, photos, logo’s, trade names and trademarks mentioned on this Website, as well as the software used in the operation of the Website, are protected by virtue of registered or unregistered intellectual property rights, owned by us or by one of our contractual partners. Users shall not (re)use or reproduce such protected content in any way, or remove or adapt any such protected content in any way, without the prior written consent of the relevant right holder.

5.3 While making use of the specific services offered through this Website, and for these purposes only, Users will receive a limited, non-exclusive and non-transferrable license to use the protected content, in accordance with our instructions and in conformity with these Terms of Use.

6 Privacy and cookies – protection of personal data

6.1 This Website uses cookies to help make it more useful and reliable. By browsing or using this Website, Users agree to the placement of these cookies on their computer or device. More information about the cookies this Website uses can be found in our Cookie Policy.

6.2 Users agree to the collection and processing of their personal data submitted through their registration on this Website, in accordance with the applicable legislation and with our Privacy Policy, which can be consulted through the following link .

6.3 By further using this Website, Users acknowledge being informed of these policies and consent to the content hereof.

7 Amendments

7.1 We reserve the right to amend these Terms of Use from time to time. These changes will be announced on the homepage of the Website for ten (10) days after they have entered into force, such that Users will be informed of such changes by their use of the Website. They will enter into force on the day on which they are first published on the Website. When Users continue to use this Website (or any part of it) after such change has taken place, they are deemed to have agreed to the amended Terms of Use.

7.2 These Terms of Use were last amended on 20/01/2017.

8 Severability

Whenever possible, the provisions of these Terms of Use shall be interpreted in such a manner as to be valid and enforceable under the applicable law. However, if one or more provisions of these Terms of Use are found to be invalid, illegal or unenforceable, in whole or in part, the remainder of that provision and of these Terms of Use shall remain in force and effect as if such invalid, illegal or unenforceable (part of a) provision had never been contained herein. Moreover, in such event, the invalid, illegal or unenforceable (part(s) of) provision(s) shall be amended and/or substituted in such a way as to reflect as far as is legally possible the sense and the purpose of the invalid, illegal or unenforceable (part(s) of) provision(s).

9 Applicable law and jurisdiction

9.1 All disputes concerning the validity, interpretation, enforcement, performance and termination of these Terms of Use shall be governed by and construed in accordance with Belgian law. No effect shall be given to any other choice-of-law or conflict-of-law rules or provisions that would cause the laws of any other jurisdiction to be applicable, without prejudice to any applicable provisions of mandatory law relating to consumer contracts.

9.2 All disputes concerning the validity, interpretation, enforcement, performance and termination of these Terms of Use which cannot be resolved through good faith discussions, shall be submitted to the exclusive jurisdiction of the Brussels courts, without prejudice to any applicable provisions of mandatory law relating to consumer contracts.

10 Contact

In case of any questions, problems or complaints relating to the content or use of this Website, Users may contact us directly by mail :S.A. International Duty Free Belgium N.V. Bedrijvenzone Diegem-Luchthaven 51 1831 Diegem
Phone number : +32 (0)2 715 10 20 or by sending an e-mail to info@idf-belgium.com.

PRIVACY POLICY

This Privacy Policy should be read in conjunction with our Cookie Policy and this website’s Terms of Use [insert link].

By browsing this website and sharing your personal data with us, you expressly agree to the terms of this Privacy Policy and to the way in which we collect and process your personal data.

Who are we?

This website is operated by S.A. INTERNATIONAL DUTY FREE BELGIUM (‘IDF’), with registered office in Belgium, at Chaussée de Louvain 289 1410 Waterloo, and registered in Crossroads Bank for Enterprises under the number 424.748.350.

As data controller within the meaning of the EU Data Protection Directive (Directive 95/46/EC on the protection of individuals with regard to the processing of personal data and on the free movement of such data) and of the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, “GDPR”), IDF determines the means and purposes of the processing of your personal data.

Such processing is performed by IDF in Belgium.

Any reference to “we”, “us” or “our” in this Privacy Policy will be meant to designate IDF.
The protection of your privacy and the security of your personal data are very important to us. We will therefore collect, treat and further process all personal data submitted by you through this website, or obtained as a result of the use made by you of this website, in accordance with the provisions of the EU Data Protection Directive, the applicable implementing national data protection legislation, and with any other (future) applicable legislation, including the GDPR which will apply from 25 May 2018.

As required under the currently applicable legislation, IDF has notified its processing activities to the competent authorities in Belgium.

How do we collect your personal data?

We collect your personal data (name, address, e-mail, phone number, flight data, etc.) whenever you contact us (via our online contact form, by ordinary mail, e-mail or telephone), when you browse our website (e.g. IP address, personal preferences), or whenever you request for miles..

What do we use your data for?

We may use your data for the following purposes:
• Administration of our customer database
• Management of your questions, comments or queries
• Administration of the Miles & More programme
• Exchanges with Brussels Airlines’ Miles & More database
• Compliance with legal obligations
• Advertising and promotional purposes (if you have subscribed hereto)
• Aggregation and anonymizing of personal data for statistical/analytical purposes

Your data will be stored for these purposes for a maximum duration of 20 years, in accordance with the storage limitation principle.

How do we protect your personal information?

Appropriate administrative, technical and organizational measures will be taken to ensure the security and confidentiality of your personal data and to protect your personal data against accidental loss, misuse, unauthorized access, disclosure, alteration and accidental or unauthorised destruction.

Who will have access to your personal data?

We may share your personal data with other entities of the IDF Group and with some of our contractual partners (such as IT service or logistic firms). Appropriate organizational and technical measures will be taken to ensure the security of your data. Unless for the purpose of providing you with such services and information you require, we will not disclose your personal information to any other third parties without your prior consent, unless we are legally forced to do so.

While your data may be transferred to other countries of the European Economic Area (EEA), they will in any case not be transferred to any country outside the EEA.

Your rights

If you have any questions or comments about our Privacy Policy, please contact us via:

S.A. International Duty Free Belgium
N.V. Bedrijvenzone Diegem-Luchthaven 51
1831 Diegem
info@idf-belgium.com

Upon request, addressed to our customer service and submitting proof of your identity, you can obtain from us at no cost (if the volume is reasonable) the written communication of your personal data record. You also have the right to request the rectification of your data when they would be inexact, incomplete or no longer relevant.

If you no longer wish to receive marketing or promotional e-mails from us or our contract partners, you can contact us at any time, free of charge, in order to have your details removed from our marketing database.

Privacy Policy subject to amendments

We may amend this Privacy Policy from time to time. On this web page, you can always view the latest version of our Privacy Policy 20/01/2017.

This website http://www.idf-dutyfree.com is operated by S.A. INTERNATIONAL DUTY FREE BELGIUM, with registered office in Belgium, at Chaussée de Louvain 289 1410 Waterloo, and registered in Crossroads Bank for Enterprises under the number 424.748.350.

This website uses cookies to make it more useful and reliable.

What are cookies?

Cookies are small text files placed on the hard disk of website visitors’ computers and/or devices. They retain certain information, such as visitors’ language preference or the contents of the shopping basket. Other cookies collect statistics about our website’s users or make sure that the graphics on the website appear correctly and that the website applications work properly.

Our website’s server will only have access to the information contained in the cookie text file; it will not have access to any other information stored on your computer or device.

Cookies do not contain any personal data. All cookies contain a unique code (“name of the server that placed the cookie + expiration data + unique number/value”) that allows us to recognize your browser, either during the visit to our website (‘session cookies’), or at the occasion of repeated visits to our website (‘permanent cookies’). A permanent cookie remains on your system, although you can always delete or disable it through your browser preferences.

Which types of cookies does this website use?

We use the following types of cookies on our website:
• Strictly necessary / technical cookies
These are cookies that are essential for the operation of our website, they enable you to move around our websites and use our features.
• Statistical / analytical cookies
These cookies allow us to recognise and count the number of visitors and to see how visitors move around the site when they’re using it. This helps us to improve the way our website works, for example by making sure users are finding what they need easily.
• Performance cookies
These cookies collect information about how visitors use our website, help us understand how visitors interact with our website, and enable us to understand if any errors have occurred and to test new features. We only use this information to improve the performance of our website.
• Functionality cookies
These cookies help enable specific functionality on the site to improve your experience, for example remembering your choices and preferences (e.g. chosen language, user name), detecting if a service has already been offered to you (such as surveys), or storing more complex decisions (such as the specific products you are interested in).
• Tracking / advertising cookies
These cookies record your visit to our site, the pages you have visited and the links you have followed. We will use this information to deliver content that is more relevant to you and your interests. These cookies may also be used to deliver targeted advertising, to limit the number of times you see an advertisement, or to track the effectiveness of advertising campaigns. We may also share this information with other parties (including advertisers and our agencies or subcontractors) for this purpose.
• Third party cookies
Some cookies will not be placed by us, but by our contractual partners. We aim to identify these cookies before they are used, so that you can decide whether or not you wish to accept them. More information about these cookies may be available on the relevant third party’s website.

The following cookies in particular are used:

Name of cookie Type of Cookie What does the cookie do? How long will the cookie be stored?            What type of information does the cookie collect? Does it collect my personal data / identify me? Links to more information about this cookie
wp_set_auth_cookie( $user_id, $remember, $secure )  auth This function sets the cookie.  https://codex.wordpress.org/WordPress_Cookies
wp_clear_auth_cookie()  auth This function will delete the cookie from the client browser. This happens when the user clicks on the Logout link in the Administration interface. https://codex.wordpress.org/WordPress_Cookies
auth_redirect()  auth This function also utilizes the cookies. Checks whether the cookie is present on the client browser. If it is not, the user is sent to the wp-login.php login screen. After logging in, the user is sent back to the page he or she attempted to access.  https://codex.wordpress.org/WordPress_Cookies
comment_author_{HASH}  author When visitors comment on the blog, they too get cookies stored on their computer. This is purely a convenience, so that the visitor won’t need to re-type all their information again when they want to leave another comment.  https://codex.wordpress.org/WordPress_Cookies
comment_author_email_{HASH}  author When visitors comment on the blog, they too get cookies stored on their computer. This is purely a convenience, so that the visitor won’t need to re-type all their information again when they want to leave another comment.  https://codex.wordpress.org/WordPress_Cookies
comment_author_email_{HASH}  author When visitors comment on the blog, they too get cookies stored on their computer. This is purely a convenience, so that the visitor won’t need to re-type all their information again when they want to leave another comment.  https://codex.wordpress.org/WordPress_Cookies

How do I manage / disable these cookies?

All major Internet browsers allow you to control the cookies that are stored on your computer / device.

If you do not want this website to place cookies on your computer / device, you can easily manage or remove them by adapting your browser settings accordingly (even though you may then not be able to take advantage of all the possibilities offered by this website). You can also set your browser to sending you a notice when you receive a cookie, allowing you to decide whether you want to accept this cookie or not.

If you would like to block certain cookies, you can do so for the browser you use.
• Internet Explorer: http://windows.microsoft.com/en-us/windows-vista/block-or-allow-cookies
• Chrome: https://support.google.com/accounts/answer/61416?hl=en
• Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
• Safari: https://support.apple.com/kb/PH21411?viewlocale=en_GB&locale=en_GB

To opt out of being tracked by Google Analytics across all websites, you can visit http://tools.google.com/dlpage/gaoptout.

Please keep in mind that, when you disable certain cookies that we use, some graphics may not appear correctly or you may be unable to use certain applications. This may impact your user experience and you may not be able to visit certain areas of our website.

Contact

In case you would have any questions about this Cookie Policy or the cookies we use on our website, do not hesitate to contact us by sending an e-mail to info@idf-belgium.com.

Cookie Policy subject to amendments

We may amend this Cookie Policy from time to time. On this web page, you can always view the latest version of our Cookie Policy 20/01/2017.