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  2. Claim a refund

Claim a refund

Claim a refund

So you did find the same exact item for less?

– Send us your purchase receipt, the flyer or a photo of the promotion in the shop. Our price promise is only valid for promotions in physical stores (no online shops) in Belgium. Don’t forget to state your account number.

– Make sure that the time of the promotion and the time of the alert (Lowest Price Guarantee) fall in the same week.

– Kindly send us all the requested information in writing and within the month, at the following address:
S.A. INTERNATIONAL DUTY FREE BELGIUM N.V.
Vliegveld 132a
1820 Steenokkerzeel
Belgium

– We will reimburse the price difference for all identical items that are eligible.

– The following shall not be considered eligible: on sale products, stock sales or products from a retailer who filed for bankruptcy; shops that only cater to professional customers; shops outside Belgium; online shops; promotions that are only valid for a limited number of customers or promotions for which the customer must save up stamps.

We will deal with your requests during office hours:

From Monday to Friday: 8:30 a.m.- 5:00 p.m.